📜 Terms & Conditions
Effective Date: May 29, 2025
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using any part of the site, you agree to be bound by these terms.
1. Overview
Welcome to BTBY – Be True Be You. These Terms & Conditions govern your use of our website btby.ca and your relationship with us when you purchase products or interact with our services. If you do not agree with any of these terms, please do not use our website.
2. Eligibility
To use our services, you must:
- Be at least 18 years old or have parental consent.
- Provide accurate and complete registration or order information.
- Agree to these Terms and all applicable local laws.
3. Products & Pricing
We strive to display product details, pricing, and availability accurately. However:
- Prices are subject to change without prior notice.
- Product colors and styles may slightly vary based on your screen/device.
- We reserve the right to discontinue or modify any product at any time.
4. Orders & Payment
- Orders are confirmed only after successful payment.
- We accept major credit/debit cards and other secure payment options as shown at checkout.
- BTBY reserves the right to refuse or cancel any order due to errors, fraud suspicion, or availability issues.
5. Shipping & Delivery
- Orders are processed within 1–3 business days unless otherwise stated.
- Delivery times may vary by location.
- BTBY is not responsible for delays caused by customs, shipping providers, or unforeseen circumstances.
For full details, please refer to our Shipping Policy.
6. Returns & Refunds
- You may return eligible items within 14 days of delivery.
- Returned items must be unused, unworn, and in original packaging.
- Some items are final sale and cannot be returned.
- Refunds are processed within 5–7 business days after inspection.
Please see our Return Policy for complete details.
7. Intellectual Property
All content on btby.com, including logos, text, images, designs, and trademarks, is the property of BTBY and protected by copyright and intellectual property laws. You may not reproduce, copy, or exploit any part of the site without written permission.
8. User Conduct
You agree not to use our website for:
- Any unlawful activity
- Uploading harmful or false content
- Attempting to access our systems or customer data
We reserve the right to ban or restrict users who violate these terms.
9. Third-Party Links
Our website may contain links to third-party sites. BTBY is not responsible for the content, terms, or privacy practices of these external websites.
10. Privacy Policy
Your privacy matters to us. Information you provide is governed by our Privacy Policy, which explains how we collect, use, and protect your data.
11. Limitation of Liability
BTBY is not liable for:
- Any indirect, incidental, or consequential damages
- Loss of data or profits
- Delays or failures due to events outside our control (e.g., shipping delays, technical outages)
12. Indemnification
You agree to indemnify, defend, and hold harmless BTBY, its affiliates, and employees from any claims, damages, losses, or liabilities arising from your use of the website or violation of these Terms.
13. Modifications to Terms
BTBY reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes your acceptance.
14. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
15. Contact Information
If you have questions or concerns about these Terms & Conditions, please contact us:
📧 Email: sales@btby.ca